We need 1-2 business days to prepare your order and the delivery takes about 3-5 business days to arrive at your door depending on your location.

We are so sorry to hear about this issue, please contact DHL in your country to let them know you did not receive your package ASAP. Once you have called DHL, please email us within 14 days at hapakristinus@gmail.com so we can follow up on our side. If contacted after 14 days, there is nothing we can do to compensate your package as investigation will be closed. Please note that we send all packages with a signature required. If you authorized DHL to leave the package without a signature and it got stolen, you will not be eligible for a compensation. If you are not home for the delivery, you can schedule the delivery time / choose a pick up location / change the delivery address here: https://ondemand.dhl.com/

Unfortunately we do not ship within Korea. Korea only allows selling contact lenses at offline stores. You can find out our locations through this link: https://hapakristin.co.kr/pages/store Please make sure to give the store a call before visiting as each location carries different styles and colors.

Please contact our customer service with your order number, we will check the status of your order for you. We usually ship your order within 1 business day after payment.

It will depend on your location, please contact our customer service with your order number and we will be happy to check for you!

If you received the wrong order, please contact us at hapakristinus@gmail.com within 7 days of receiving the product and send us a photo of the item you received. After reviewing your case, we will send you a replacement order. We cannot help you if you contact us after 7 days or if you don't have any proof of photo evidence.

Unfortunately contact lenses are a medical device so we can never accept the return of your products after you received the delivery and thus for any reason. If you picked the wrong color or the wrong power and you realized after receiving the package, we should kindly ask you to re-order the products with the correct options. Additionally, unsatisfaction of the color, diameter are also not acceptable for returns. Orders returned without our confirmation will not be compensated, even if you have paid for the returning shipping fee.

Once you make a purchase, you will receive 2 different emails from us. The first email will be your confirmation email, letting you know that we have received your order. The second email will be sent when we have shipped out your package. It takes about 1-2 business days to prepare an order.

If you were absent when a delivery attempt was made, your package will be sent to a local post office. Please call the number on the notice slip you receive to retrieve your package. Please note that we are not responsible for any packages that are returned due to failed retrieval from the post office. You can track your package from the tracking number we provide you through your email address.

You can email us at hapakristinus@gmail.com or you can message us on Facebook: https://m.me/HapaKristin

Absolutely, when purchasing your order, you can turn on ‘text notification’, and we will send your order information through text as well.

Only USA customers need who want to order lenses with prescription need to submit their Rx. If you are not located in the US and/or you order 0.00 power lenses, you do not need to provide your prescription.

We are aware that in some countries the customs can request to pay extra customs fees to receive a package. To avoid this situation to our customers: We do not include the invoice in the package and we send the package as a ‘Gift’. Regarding the value, we usually write between $14 USD and $20 USD. Unfortunately, despite our best efforts, sometimes the customs can still ask you to pay for taxes. Please note that we are not responsible for the taxes. If you refuse to receive the package after it is shipped out, please understand that the carrier will discard the package and you will not be refunded. Additionally, we would like to inform you that orders received in the UK and EU are systematically taxed. We are also aware that taxes in Brazil are very expensive and they can even be more expensive than your order if you order only 1 or 2 items. Additionally, packages returned due to not wanting to pay the tax, will NOT be eligible for a refund, even if you have paid for the returning shipping fee.

For wholesale inquiries, please email our team at wholesale@ppbstudios.com, we will get back to you within a week.

We do not offer cash on delivery. You need to pay for your order first so we can process it.

Your order will be displayed at 'Unfulfilled' until your package is sent out and you receive your tracking number by email. Unfulfilled only means that we are still preparing your order :)

Sorry to hear that you did not receive your order confirmation email. If you did not receive it, please check your spam folder (it often happens with yahoo, hotmail and QQ addresses). Another reason may be that you made a typo when you wrote your email, if that is the case, please email us and give use the following info so we can identify your order: Your name and delivery address for the order. We can also identify your order if you provide the proof of payment.

At the moment we only sell lenses by pairs of the same power. So if you need different power for each eye, you should order 1 pair of each prescription.

We accept payment with Visa, Master card credit/debit cards, Amex and Paypal!

We only accept payment in US dollars on Hapakristin.com

Please place your order before you submit your Rx, there will be a button on the order confirmation page. Please note that we only have to verify your Rx if you are located in the USA 🗽

We can still process your order without a prescription if you provide one of the following: 1. Old prescription 2. A picture of your current lenses where we can see the prescription info. 3. Your eye doctor's contact info (Name and phone number)

Sorry to hear you want to cancel your order 😢You cannot cancel it yourself, you need to contact us to do it. Please note that we can accept cancellations within 6 hours after payment. After this time we may or may not be able to cancel your order depending on the preparation status.

We kindly ask customers to double check their order before paying. If you made a mistake, please let us know within 6 hours after payment, after this delay, we may or may not be able to change your order before it ships.

If your order has not yet shipped, please contact us immediately with your order number and the correct delivery address. If your order is already shipped, you can try to fix your delivery address here: https://ondemand.dhl.com/ Please note that we are not responsible for extra charges and lost package if the issue is due to the wrong info provided by the customer.