Effective Date: March 20, 2024
At Hapa Kristin, we’re all about helping you see things a little more clearly. And we believe that you have a right to know what information We collect from you. So we’ve created this Privacy Policy (“Policy”) to let you know what to expect when you interact with Hapa Kristin Inc., which does business as Hapa Kristin (“Hapa Kristin,” “We,” “Us,” or “Our”), and any of Our affiliates, including Eye Doctors (defined below) and their practices, such as Opto Bar Optometric Inc, to which We may provide certain administrative or management services (“Affiliates”). This Policy applies to your use of Our retail locations; any of Our websites, website features, and mobile applications (each, an “App”).
We operate a mobile application and related website (with a third party know as “Visibly”) and retail store service and related website (“Online Contact Lens Renewal”) that you may use for the purpose of performing a vision test that may allow you to update your eyewear prescription. This Privacy Policy applies to your use of Visibly. Collectively the retail locations, Our websites and Apps, Our Affiliates that display or contain a link to this Privacy Policy, and Visibly are referred to in this Privacy Policy as the “Services”.
Your use of Visibly is subject to Visibly’s guidelines available at govisibly.com. Your use of all other Services is subject to our Terms of Use.
For additional details about the personal information we collect and the rights afforded to California residents under the California Consumer Privacy Act, please scroll to Section 8.
This Privacy Policy does not apply to information collected or received through other means, use and sharing of anonymous or deidentified data, or information collected by third party websites (“Third Party Services”), such as Facebook, Twitter, Pinterest, Instagram, Snapchat, and Google+, that We do not own or control, even if you access them through Our Services. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will collect, use, and share your information.
Finally, some of the licensed optometrists and ophthalmologists (“Eye Doctors”) who perform medical services at Our locations are independent businessmen and women with their own practices (“Independent Practices”). This Privacy Policy does not apply to Independent Practices or to websites or mobile apps they operate. Please review the Independent Practices’ privacy notices for information on how they use customer information.
For additional details about the personal information We collect and the rights afforded to California residents, please see Your California Privacy Rights.
From time to time, We may clarify, revise, or update this Policy. This may include making changes to the way We collect, maintain, and store information. If We make any changes to this Policy, We will revise the date at the top of the Policy. Changes to this Policy will become effective once they are posted.
1. What Information Hapa Kristin Collects
We collect different types of information for Our business purposes from the following sources:
Information you provide us. We collect information that you provide to Us through the Services and other communications. We may also collect information from entities you have requested or authorized to provide information to Us in connection with Our Services. For example:
When you create an account with Us, you provide your first and last name, email address, and password.
You may provide Us with information when you use certain online features, such as when you book an eye exam. This information may include (i) your first and last name; email address; phone number; home, physical, or shipping address; and date of birth; (ii) information about the products you try on and purchase; (iii) information about other people, such as when you direct Us to send a gift card; or (iv) any other identifiers that may permit the physical or online contacting of a specific person.
When you make a purchase, We may request information from you to facilitate the transaction and get you the goods you requested. We may ask you to provide payment information, which may include payment card information (such as credit card number, type, and expiration date), billing address, and shipping address. We do not store any payment card information.
We may collect certain information from you when you apply for a job through Our Jobs page.
For certain online, App, and in-store features, We may ask you to submit (or We may ask your permission to take) a photo, facial scan, or other image of you.
When you use the Online Contact Lens Renewal Service in partnership with Visibly, you disclose certain information about yourself by (1) answering a series of questions to determine whether you are eligible to participate in Online Contact Lens Renewal Service (the "Eligibility Questionnaire"), (2) performing a series of tasks to help licensed optometrists or ophthalmologists (each an "Eye Doctor") determine whether to issue you a renewed prescription (the "Vision Test"), (3) recording your audio responses, and (4) communicating with Hapa Kristin or our Eye Doctors in connection with your use of Visibly. The In-Store Colored Contact Lens Renewal includes an acuity test along with other tests including the results and photographs of a lens fitting, and the results of both will be provided to Us.
"Health Information" is information that relates to your past and present health or vision conditions (including medications, ailments, and prescriptions) that is derived from your use of Visibly. Some Health Information may be subject to laws and regulations, including HIPAA. You represent that any Health Information that you disclose to us is your Health Information that you are authorized to disclose to us. "Personal Information" is information about you, including your first name, last name, and demographic information, derived from your use of Online Contact Lens Renewal Exam or Visibly. Your Hapa Kristin account may contain Personal Information and Health Information, and we will access such information when you use Visibly. Additionally, in order to facilitate your use of Visibly and to help an Eye Doctor determine your need for an eyewear prescription, we may collect the following information when you use Visibly:
When you contact Us, We do everything possible to make sure you have an exceptional shopping experience. If you contact Us in person, by phone (calling or texting), email, instant message (including Facebook Messenger), live chat, through social media or Our App, or by some other means, We may keep a record of your contact information and the content of the communication for later reference. When We send you emails, We may track whether you open them to learn how to deliver a better customer experience and improve Our Services. We receive responses to any survey that you choose to complete for Us.
Information We collect from third parties. Third parties, including your Eye Doctor, may share your information with Us in order for Us to provide Services or complete your purchase. For example:
Some parts of Our Services can be linked to other accounts you have with Third Party Services, such as your social media or Google account (“Third Party Accounts”), or you may be able to register for an account on Our Services with your Third Party Account. If you connect a Third Party Account to Our Services or interact with Us through a Third Party Account, We may receive information about you, including your Third Party Account profile information and your photo, and your use of the Third Party Account (for example, if you select a Hapa Kristin product to purchase through the account). If you mention Us through your Third Party Account, We may collect publicly available information and content related to your comment.
We may collect information about you from other third parties, including demographic information. We may combine information collected from other third parties with other information We collect about you.
Information We automatically collect. We record certain information and store it in log files when you interact with Our Services. This information may include device information, browser history, internet protocol (IP) address, URLs of referring/exit pages, and search terms. For example:
We may collect information from your mobile device(s).
Like most websites, Our Services may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow Us and Our service providers to collect information about your actions on Our Services. Our service providers may collect information about your online activities over time and across different online services. Cookies (not to be confused with the sugary morsels) are small files that web servers may place on your computer when you visit a website.
We may also collect information when you are visiting Our stores. Like most retailers, We have in-store video surveillance for security, fraud, and loss prevention purposes. In addition, We analyze videos to help Us understand customer behavior and retail traffic within Our physical spaces.
2. How We Use Your Information
We may use information We collect to operate Our business, including:
3. How Long We Keep Your Information
We will retain your Personal Information only for as long as we reasonably consider it necessary for achieving the purposes set out in this Privacy Policy, or for as long as we are legally required to retain it.
4. How We Share Your Information
If We share your information, We do so to support Our business, including with:
Affiliates and Service Providers. We’ve figured out ways to do a lot of things on Our own, but We haven’t quite figured out how to do all of it. We may share information with Our corporate entities and affiliates, service providers, data processors, third party contractors, payment processors, others who perform services for Us, such as:
Other Entities. We may share information as part of a merger, acquisition, or other sale or transfer of all or part of Our assets or business or with other entities as you have authorized or requested.
With Marketing, Analytics, and Advertising Partners. Some of Our third-party advertising partners use cookies and other technologies to collect information about your online activities on Our Services and across other online services in order to deliver more relevant advertising when you are using the Services or other websites. Our service providers may also collect information about your mobile device from other tracking technologies while you are near or in Our stores to help Us better understand Our customers and how they use Our Services. These services may include Google Analytics and Adjust Technology.
With Your Eye Doctor and Dispensing Optician. We may share your information with your Eye Doctor so that they may provide you services, to confirm the prescription information you provide us, or if you’ve asked Us to obtain your prescription information from your Eye Doctor. At your request, We may also share your information with a dispensing optician.
Social Media. We may include widgets, toolbars, or icons from social media providers on Our Services that allow you to interact or share information with them, and these social media networks may collect information about your browsing on the pages of Our Services. Such collection may occur where the widgets, toolbars, or icons are visible, even when you do not click on or otherwise activate the widgets, toolbars, or icons. The privacy policy of the relevant social media network controls the collection, use, and disclosure of all information collected by that social media network.
To Protect Us and Others. We reserve the right to access, read, preserve, and disclose any information that We reasonably believe is necessary to comply with any applicable law, court order, subpoena, legal process, or enforceable governmental request; cooperate with law enforcement; enforce or apply this Privacy Policy, Our Terms of Use, and other agreements; detect, prevent, or otherwise address fraud, security or technical issues; or protect the rights, property, or safety of Hapa Kristin, Our employees, Our users, or others.
The third parties that receive your information are required to treat your Personal Information in accordance with appropriate contractual and legal privacy and security requirements and laws to ensure they provide adequate protection over your information. For example, where applicable, Hapa Kristin has contractual agreements in place, such as with its service providers, to ensure that they provide the same or equal protection of your information as stated here.
5. Your Choices
Access and Correction of Personal Information Through your account settings, you can access, view, and edit any of the following personal information:
The information you can view and edit may change as Our Services change.
Deletion of Personal Information/Account You can request deletion of your personal information/account (e.g., name, password, mailing address, billing address, email address, and phone number) by filling out the request form located here. You can also request deletion of your personal information/account within our Apps by clicking on “Delete Account” in your App account settings and following the instructions to complete your request. After completing the steps to request deletion of your account, we will contact you within 45 days to ask that you confirm your decision to delete your personal information/account. Once your personal information/account is deleted, you will no longer be able to access your account.
We may retain certain of your personal information, like order history and prescriptions in our systems for certain legal, security, and business records. In addition, any Protected Health Information will continue to be governed by our Notice of Privacy Practices.
Opt-Out Options If you decide you don’t want to receive marketing emails from us, you can opt out of marketing emails in your account settings, click the “Unsubscribe” link in Our emails, or email Us at privacy@hapakristin.us. Opting out or unsubscribing will not prevent you from receiving emails about orders or other transactions you make through Our Services or emails in response to a specific request from you, such as password recovery. If you decide you don’t want to receive text messages from us, you can opt out in your account settings.
If you would like to opt out of the use of your mobile app activity for targeted advertising purposes, you may do so by visiting your device’s privacy settings (“Limit Ad Tracking” on iOS devices). If you wish not to share information with Us from your mobile device, such as geolocation and your unique device identifier, you may turn off location tracking at any time in your app settings or disable Bluetooth on your device. If you wish to stop receiving push notifications from Us on your mobile device, you can update your device settings.
If you wish to limit the information available to Us through your Third Party Accounts, such as Google or social media, you should visit the privacy settings of your Third Party Accounts to learn about your options.
You can learn about how to opt out of receiving personalized website advertisements from Our advertising partners who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out sections on the websites of each of those organizations. Links to those sites are below. Note that because your election to opt out is managed through cookies, if you delete these cookies or use a different browser, you will have to make the same selection again.
Network Advertising Initiative
Digital Advertising Alliance
If you want Us not to collect cookies, you may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your web browser once you leave a website.
If you do not want Google Analytics to collect and use information about your use of Our Services, then you can install an opt-out in your web browser. You also may opt out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings located at https://www.google.com/settings/ads.
If you do not want Adjust Technology to collect and use information about your use of Our Services, you can opt out at https://www.adjust.com/opt-out/. As of the effective date above, We do not respond to Do Not Track signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites.
If you choose to limit collection of your information in these ways, certain Service features may not function properly, or at all, and certain Services may not be available to you.
6. Security
We take the protection of your information very seriously. We take many security measures (physical, electronic, and procedural) to help keep your information safe. Unfortunately, We cannot guarantee complete security of any information.
7. Children’s Information
We are especially sensitive about children’s information. We do not knowingly collect information from individuals under the age of 18. If you are a parent or legal guardian of a minor, you may use Our Services on behalf of such minor child. If you have questions concerning Our information practices with respect to children, or if you believe a child under the age of 18 has provided Us with personal information, please email Us at privacy@hapakristin.us
8. California Privacy Rights
If you are a California resident, please review these additional privacy disclosures, which provide a summary of how We collect, use, disclose, and sell personal information about you and explain your rights under the California Consumer Privacy Act (“CCPA”).
Categories of Personal Information We Collect, Use, and Disclose for Business Purposes. We may collect the following categories of personal information, as described in greater detail in What Information Hapa Kristin Collects:
For more information, please see What Information Hapa Kristin Collects. For more information on why we collect your Information see Section 2, “How We Use Your Information.”
Sale and Sharing of Personal Information
In the last 12 months, we have not knowingly sold any information.
The categories of personal information shared (as defined by the CCPA) include:
Disclosure of Personal Information for a Business Purpose
The categories of Personal Information that Hapa Kristin may disclose can are listed above in Section 1, “What Information Hapa Kristin Collects.” For information on who this information is disclosed to and why please see Section 4, “How We Share Your Information” and Section 2, “How We Use Your Information.”
Sensitive Personal Information
The CCPA provides you additional rights with respect to sensitive personal information (which includes, social security, driver’s license, state identification card, or passport number, account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, or union membership, genetic data, biometric data, personal information collected and analyzed concerning a consumer’s health, and personal information collected and analyzed concerning a consumer’s sex life or sexual orientation).
We do not use sensitive personal information for purposes of inferring characteristics about a consumer.
Your Rights. Under the CCPA, California residents have certain rights related to their personal information.
The Right to Know. You may request that We disclose to you the categories of personal information We have collected, used, disclosed, or “sold” within the meaning of the CCPA, including:
The Right to Delete. You have the right to request that We delete personal information about you that We have collected from you (the “Right to Delete”).
The Right to Correct. You have the right to request that we correct any incorrect personal information that we collect or retain about you, subject to certain exceptions.
Exercising Your Rights. To exercise your Right to Know, Right to Delete, or Right to Correct, email privacy@hapakristin.us
Right to Opt Out. You have the right to direct Us to not sell or share your personal information at any time (the “Right to Opt Out”). To exercise your right to opt out:
Email: privacy@hapakristin.us.
Verification. In order to exercise these rights, you will need to verify your identity to protect your security and personal information, which may include providing certain information. Note that even if We honor your request to delete your information, We may retain certain information as required or permitted by law.
Authorized Agent. You may elect to have an agent exercise your rights for you. Even if you choose to use an agent, We may, as permitted by law, require:
Non-Discrimination. We may not discriminate against you because of your exercise of any of your privacy rights, or any other rights under the CCPA, including by:
We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to Hapa Kristin by your personal information.
Shine the Light. If you’re a resident of California, you can request a notice identifying the categories of personal information, as defined by California Civil Code Section 1798.83, we share with our affiliates and/or third parties for their direct marketing purposes and the contact information for such affiliates and/or third parties. Please submit a written request to privacy@hapakristin.us.
9. Messaging Terms & Conditions
Hapa Kristin | 8022 Melrose Ave Los Angeles CA US 90046-7010
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Hapa Kristin for Hapa Kristin (including reminders about what you left in your online shopping cart). Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Hapa Kristin. Hapa Kristin reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Hapa Kristin also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages
Your consent to receive marketing messages is not a condition of purchase. Marketing messages may include abandoned shopping cart reminders. Hapa Kristin uses cookies to help track items in your shopping cart, including when you have abandoned your shopping cart prior to checkout. This information is then used to determine when to send you a cart reminder message.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Hapa Kristin again, just sign up as you did the first time and Hapa Kristin will start sending messages to you again.
Info
Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at help@hapakristin.us.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at help@hapakristin.us. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our privacy policy.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes
10. Contact Us
If you have any questions about viewing or updating your information, this Privacy Policy, or our privacy practices, please contact us at privacy@hapakristin.us.